Frequently Asked Questions

Frequently Asked Questions (FAQ'S)

Welcome to the Fitshion FAQ'S! We've compiled some of the most common questions we receive. If you can't find the answer you're looking for, please don't hesitate to reach out to our support team.

Ordering & Products:

What types of clothing do you sell? We offer a curated collection of versatile apparel, including stylish t-shirts, refined polo shirts, essential denim pants, and unique neck tee t-shirts.
Do you have a size guide? Yes! You can find a detailed size chart on each product page to help you choose the perfect fit. We recommend checking it before placing your order.
How do I know if an item is in stock? Our website displays the availability of each item on the product page. If a size or color is out of stock, it will typically be indicated.
Can I pre-order items that are out of stock? Currently, we do not offer pre-orders for out-of-stock items. However, you can sign up for email notifications on the product page to be informed when it's back in stock.
What if I have questions about a specific product? Please feel free to contact our customer support team at support@fitshion.shop with any specific product inquiries. We're happy to help!

Shipping & Delivery:

Where do you ship to? [You'll need to specify your shipping locations here. For example: We currently ship within the United States.]
What are your shipping costs? Shipping costs vary depending on your location and the weight of your order. You can view the shipping costs at checkout before completing your purchase.
How long will it take to receive my order? Delivery times vary based on your location and the shipping method selected at checkout. Typically, orders are processed within [mention processing time, e.g., 1-3 business days], and shipping within the US usually takes [mention shipping timeframe, e.g., 4-7 business days]. Please refer to our Shipping Policy for more detailed information.
How can I track my order? Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package.
What if my package is lost or damaged? Please contact our customer support team immediately at support@fitshion.shop if your package is lost or arrives damaged. We will work with you to resolve the issue.

Returns & Exchanges:

What is your return policy? We want you to be completely satisfied with your Fitshion purchase. Please refer to our Returns & Exchanges policy [link to your policy page if you have one] for detailed information on returns, exchanges, and eligibility.
How do I initiate a return or exchange? Please follow the instructions outlined in our Returns & Exchanges policy [link to your policy page if you have one] to initiate a return or exchange.
How long does it take to process a return? Once we receive your returned item, please allow 5-7 business days for your return to be processed and your refund to be issued.

Payment & Security:

What payment methods do you accept? We accepted payment methods- Visa, Mastercard, American Express, UCB.
Is my payment information secure? Yes, we take your security seriously. Our website uses secure socket layer (SSL) encryption to protect your personal and payment information.
Do you charge sales tax? Sales tax is applied to orders shipped to [mention states where you charge sales tax, if applicable] as required by law.

Contact & Support:

How can I contact Fitshion? You can reach our customer support team via:
- Email: support@fitshion.shop
- Phone: +1 332-272-0602
- Visit Us: 431 W 8th St, Los Angeles, CA 90014, USA
What are your business hours? Our business hours for customer support and in-person visits are Monday to Friday, 09:00 AM to 05:00 PM.
Where are you located? Our headquarters are located at 431 W 8th St, Los Angeles, CA 90014, USA

Other:

Do you offer gift cards? [State whether you offer gift cards or if it's a future feature.]
Do you have a loyalty program? [State whether you have a loyalty program or if it's a future feature.]